BITCHN’ BROWS Policies
At Bitchn’ Brows, we pride ourselves in providing you with the best services and comfortable experience. Our efforts will always ensure you with provided quality service. We understand that many factors can result in a less than desired outcome as each client will heal differently. Please refer to our FAQ section to see if the services we offer may be beneficial to you.
Cancellations & Rescheduling
CANCELLATION POLICY IS WRITTEN FOR MICROBLADING CLIENTS ONLY
Should an appointment need to be cancelled, it must be 48 hours prior to the appointment day. Rescheduling of appointment is suggested, if necessary. However, Bitchn’ Brows requires a 24 to 48 hour notice to reschedule your appointment. If you choose to cancel your appointment, you will automatically forfeit your deposit. DEPOSITS ARE NON-REFUNDABLE. Constant rescheduling of same appointment to 'prevent cancelling' will be treated the same as a cancelled/missed appointment and will be subjected to cancellation fees or declining of all future appointment requests.
LATE/MISSED APPOINTMENTS
Please contact us if you are going to be arriving late. After being 20 minutes late, the appointment will be considered missed and will need to be rescheduled for another available date. Missed appointments can be rescheduled, although multiple missed appointments may be subject to cancellation fees or declining of all future appointment requests. A new deposit will be required to re-book any appointments that were cancelled for being late/missed.
Late/Missed Appointments, DEPOSITS ARE NON-REFUNDABLE.
30% of the service value will be charged and due at your next appointment if two appointments are missed in a row.
50% of the service value will be charged and due at your next appointment if three appointments are missed in a row.
If appointments are missed four times in a row, all future appointment requests with Bitchn’ Brows will be declined.
PAYMENT
We’ve got you covered when it comes to IN-STORE/online payments
Here at Bitchn Brows & Axis Aesthetics we pride ourselves in improving quality assurance. We are in constant need of providing our customers/clients secured and updated payment methods by continuing to update our visa/credit/application payment method systems. Currently accepting Visa/MasterCard, PayPal, Shopify, Apple Pay, American Express, Discover, Google Pay, Square Pay & Venmo at Bitchn Brows & Axis Aesthetics.
Security
SECURITY POLICY IS WRITTEN FOR MICROBLADING CLIENTS ONLY
At the end of every consultation, a deposit of 25% is required in order to book and confirm every new MICROBLADING & BEAUTY appointment. DEPOSITS ARE NON-REFUNDABLE. Why is a deposit required? Typically, Bitchn’ Brows books four-to-five weeks in advance and your deposit is to ensure your time slot/session is guaranteed. At the time of confirmation, your deposit will be deducted from the total cost of your session. Deposits are always required for MICROBLADING/BEAUTY services. For THREADING, deposits are not required, however, the option for paid-in-full deposits are available.
PREVIOUSLY MICROBLADED POLICY
If you are a new customer with Bitchn’ Brows and have been previously microbladed by another mircoblader, consultations are mandatory. We pride ourselves in our motto, “nothing frames a face better than a great set of eyebrows.” Therefore, Bitchn’ Brows does NOT have nor provides clients with ANY rushed Microblading & Beauty services. Without consultations, we cannot (under zero circumstances) reserve an appointment. Consultations can be held in-person, via e-mail, direct messages or through phone-calls. Microblading & Beauty services have technical guidelines, regulations and steps to ensure successful, optimal and fulfilling results. Without the consultation, we cannot ensure or predict your outcome of that.
BOOKING MORE THAN ONE APPOINTMENT policy
Additional appointments will be charged according to our services. Your second session may be scheduled no sooner than six weeks following your first session. Although, the later the better. We must give your skin ample time to fully heal and regenerate before tattooing it again.
FREE FOLLOW-UP SESSIONS (MICROBLADING ONLY)
Refresher appointments are generally required every one-to-two years. If complimentary touch-up session is rescheduled past fourteen weeks or is cancelled for any reason, you will then be charged the full price of a touch-up session. If you are over 20 minutes late to your touch-up appointment, you will forfeit your free touch-up session and a $75 fee will be charged. All rescheduling appointments can be done here. Please reschedule appointments two weeks prior to appointment for proper accommodation and scheduling.